Pwiic

TERMS AND CONDITIONS OF USE

1. PREAMBLE

Welcome to Pwiic.com!

These Terms and Conditions of Use (hereinafter referred to as the "TCU") are intended to define the terms and conditions under which PWIIC (hereinafter "We" or "the Company") offers to connect its Members on the Pwiic.com website and its derivatives (hereinafter "the Service"), whether on or off the platform.

These TCU also define the Company's obligations towards its Members, as well as the authorized usage conditions for Members.

To use our Service, you must first read our TCU. Access to the Service is conditional upon your acceptance and compliance with these TCU. By using the Pwiic.com site, you agree to comply with these TCU. We invite you to take a few minutes to read them carefully. If you do not accept these terms, please do not use the Service.

If you are a B2B partner with a community on Pwiic, please refer to the General B2B Conditions, which are an integral part of these TCU.

2. GENERAL CONCEPT OF PWIIC'S OPERATION

Connecting users: When you book a service, Pwiic provides a platform to connect you with service providers but is not responsible for the service itself (refer to Article 5 - Description of the Service). By booking through our platform, you enter into a contract directly with the service provider, not with Pwiic.

Provision and Pwiic protection fees: Upon selecting a service provider, a provision is paid by the requester and held on the platform. This provision, along with the Pwiic protection fees added to it, must be paid through the platform before the service begins in order for Pwiic to act as a mediator in case of disputes and for the AXA insurance to be activated by the provider if necessary. The requester can release this provision at any time—before, during, or after the service. Once the provision is released, the amount is transferred to the provider irreversibly, and Pwiic can no longer intervene. The Pwiic protection fees are non-refundable, even if the provision is refunded, as they cover payment, refund, moderation fees, and the work of the Pwiic team.

Payment before starting the service: To prove that the provision was paid before the service started, dated proof, such as photos taken before the start of the service, may be requested in case of disputes. Any attempt at false declarations or recording services after payment will be sanctioned.

Revenue sources: We neither buy nor sell products or services. Once the service is booked, and the provision is paid, it is held until the requester decides to release it. You pay Pwiic protection fees for each service unless you select a premium provider. The service amount is paid through our partner Stripe and transferred to the provider after the provision is released by the requester.

Ranking, suggestion, and matching systems: Our suggestion systems help you discover providers that may match your needs. However, we do not guarantee that the provider will have the necessary skills. The requester must discuss the service with the provider, who alone can confirm their skills. The requester is responsible for choosing the provider.

Comments, ratings, and badges: Comments are rated between 1 and 10, and the overall score is calculated by averaging all received ratings. We publish all relevant comments, whether positive or negative, as long as they comply with our content rules. Only comments on services that were actually carried out and paid for via the platform are accepted. Automatic evaluations may also be generated in some cases, for example, if a service is canceled without valid reason or if a party does not respond.

The "verified identity" badge indicates that the provider has verified their identity. The "pro" badge means that the provider has provided a VAT number or equivalent. The "premium" badge means that the provider is subscribed to Pwiic, and the requester does not pay Pwiic protection fees if they choose a Premium provider. The "Pwiichum" badge indicates that a member is a cooperative member. Other thematic badges may be added as needed.

Pricing calculation: The prices displayed on our platform are set by the service providers. Pwiic protection fees are added to these prices when booking.

Types of providers: Providers may operate as individuals or professionals. They are responsible for requesting the appropriate badges for their status and keeping their information up to date.

Withdrawing funds for providers: Once the provision is released, it is available for withdrawal in the provider's Pwiic wallet. The amount that can be withdrawn depends on the legislation in the provider's country and their status (individual or professional). For example, in Belgium, individual providers are subject to a 10.7% tax on income generated via the platform, in accordance with collaborative economy legislation (amended in 2020). Bank fees related to withdrawals are borne by the provider, but Pwiic allows withdrawals to be grouped. Providers must provide complete identification in order to withdraw their income. For more information, please consult our FAQ on the collaborative economy and the DAC7 directive.

3. LEGAL INFORMATION

The Pwiic.com website is published by Pwiic SC (Société Coopérative à Responsabilité Limitée), with a fixed capital of 151,200 euros.
Registered office: Avenue du Panthéon 88, 1081 Koekelberg, Belgium
VAT number: BCE n° 0665.814.730
Email address: info@pwiic.com
Publishing Director: Nathalie Devriese
The Pwiic.com website is hosted by OVH SAS, a French company with a capital of 10,174,560 euros, whose registered office is located at 2 rue Kellermann 59100 Roubaix, France.

4. DEFINITIONS

For the purposes of these Terms of Use, the terms and expressions below shall have the following meanings:

Terms of Use: The present General Terms of Use of the Pwiic.com website, as well as associated documents (Charters) and appendices.
Skill(s): Refers to one or more services that a Member deems competent to offer on the Site. A Skill is specified by elements such as photos, descriptions, the maximum travel distance for this Skill, and the Member's status (individual or professional). When a Member offers a service via a Pwiic of type "#ProposeService" or adds a Skill to their profile, they become a Service Provider.
Content: Information or elements published by Members, such as text, photos, videos, sounds, or any other content that may be posted and accessed by other Members and visitors.
Pwiic Credit(s): Virtual currency that can be exchanged for vouchers with Pwiic partners. Credits can be acquired by depositing funds or through cooperation actions.
Service Request(s): Any request made by a Service Requester to find a Service Provider via a Pwiic of type "#FindService."
Service Requester(s): Members searching for providers for specific services via the Platform.
Evaluation: A rating left by a user following a service or booking, based on criteria such as the quality of the provider or requester, communication, and adherence to commitments and deadlines. It may also be automatically generated by Pwiic in the case of cancellations without valid reason or breaches. Evaluations affect a member’s overall profile score and are visible on the profiles of both requesters and providers.
Pwiic Protection Fees: Amount added to the provision, paid by the Service Requester to cover the costs associated with using the Platform. These fees include transaction management, moderation in case of disputes, tracking, and other operational costs of Pwiic. Pwiic Protection Fees are non-refundable, even in the event of a refund of the provision.
Member or "You": A user registered on the Pwiic.com website.
Moderation: The process by which Pwiic intervenes to analyze and arbitrate a dispute between a Service Requester and a Provider. Moderation is based on evidence provided by the parties.
Service Offer(s): A service proposal made by a Provider via a Pwiic of type "#ProposeService" or in response to a Pwiic of type "#FindService."
Service Provider(s): An individual or legal entity (either individual or professional) offering their services on the Pwiic Platform.
Member Profile: An account opened on Pwiic.com, materializing the Member's registration and containing Personal Data, Skills, and other information related to this Member.
Provision: Amount held via Pwiic once a service is booked, which can be released at any time by the Requester in an irreversible manner. This amount includes Pwiic Protection Fees.
Pwiic(s): Any service, item, or carpooling request or offer sent via the Site and distributed to relevant Members through PwiicBot.
Suggested Pwiic(s) or Selection of Pwiic(s): Pwiics that may interest Members, based on the Personal Data entered in their Member Profile.
PwiicBot: An automatic robot that interprets Pwiics and sends them to potentially concerned Members.
PwiicHum: A cooperative member who has taken a share in the capital of Pwiic SC.
Site: The Pwiic.com platform and its variations.
Service(s): The range of services offered by the Company, primarily facilitating the connection between Members via the platform.
Company: The SC Pwiic, whose registered office is located at Avenue du Panthéon 88, 1081 Koekelberg, Belgium, registered under number 0665.814.730.
User: Any person visiting or using the Pwiic.com Site.
Stripe: The Company’s payment partner, facilitating financial transactions between Members and providers. Link to Stripe.

5. DESCRIPTION OF THE SERVICE

5.1. Connecting members
Pwiic offers an intermediation service that allows the connection between service requesters and providers. The Platform provides tools to publish Pwiics (service requests or offers), communicate via a chat, manage payments, track services, and more.
The Company also offers complementary services such as identity verification, an evaluation system, and status badges (pro, premium, etc.). Pwiic does not directly provide the services offered by providers.

5.2. Relationships between members
The relationship between the requester and the provider is their full responsibility. PwiicBot automatically sends Pwiics to relevant members based on the skills listed in their profile. In case of a dispute regarding the quality or execution of services, the Company can intervene as a moderator to help resolve conflicts, provided that the provision has been paid before the service starts. Dated evidence (photos, correspondence, etc.) may be required to verify the validity of claims.
Pwiic is not responsible for the content published by members or the quality of the services provided. Members are responsible for the information they share and the services they provide.

5.3. Pwiic’s Responsibility and AXA Insurance
Pwiic offers an AXA insurance policy to cover certain types of services provided by the providers. This insurance covers material and bodily harm but does not guarantee satisfaction or service quality. For more information, you can check the details here: Link to Insurance.

The requester can ask the provider to contact AXA insurance if the issue was reported within 7 days of the service completion and if the provision has not yet been released. In this case, the requester should refuse to release the provision, stating that they want the provider to contact the insurance. The provision can then be used to cover the 300-euro deductible in case of a dispute. If the provision amount is lower than the deductible, the balance must be paid by the provider if their liability is established. The requester's insurance must create the file and send it to the provider's AXA insurance.

To benefit from the insurance, the provision and the Pwiic protection fees must be paid before the start of the service. The provider is responsible for submitting an insurance claim within 30 days after the service. Pwiic acts as a mediator to help both parties find a solution but cannot force a provider to file an insurance claim if they deny liability. The provider can refuse to file an insurance claim if they believe they have fulfilled their obligations.

Limitation of Liability
The relationship between the service requester and the provider is under the exclusive responsibility of the parties. The company declines all liability for any damage resulting from this relationship, including, but not limited to:

Non-payment for a service
Poor performance or non-performance of a service
Poor condition or quality of items made available
Any damage to property, animals, or individuals caused by the provider or related to the services provided

6. USE OF THE SERVICE

6.1. Publishing Pwiics and creating Offers
As a Member, you can create and publish Pwiics on the Site to request or offer services. Each Pwiic must include a tag corresponding to the type of Pwiic, such as #Givehelp for offering services. You are only authorized to publish a Pwiic if you are 18 years old and have the necessary skills to offer that type of service.

You must comply with the applicable laws, particularly tax and social legislation, and you are solely responsible for declaring your earnings as a Service Provider. Pwiic provides you with an Offer system to facilitate income declaration. You must use this system and input the correct and total estimated Offer amount before the service starts.

The Offer may still evolve after the service begins, but the variation between the initial estimate and the final Offer must not exceed 20%. If the variation exceeds 20%, a new provision must be paid immediately, along with the associated Pwiic protection fees. If these conditions are not met, the service is no longer covered by Pwiic protection fees. It is the joint responsibility of the provider and the requester to ensure that the Offer is properly updated and that the new provision and protection fees are paid. If the provider does not update the Offer on the site, the requester must demand this modification and proceed with the payment. In case of non-compliance, the requester should contact the Pwiic team. Continuing the service without modification or without requesting an Offer update renders the service ineligible for moderation by Pwiic.

If the Company finds that Offers are not made in compliance with the CGU, that services are consistently canceled, or that payments are not made online, it can block or delete a Member Profile without refund. If payments are still pending, the Company is free to block them, especially in cases of non-compliance with the CGU or tax and social rules. Being blocked does not entitle you to any refund or subscription cancellation.
Service Providers should only list the skills they genuinely master, especially those requiring specific legal qualifications. A Service Provider cannot submit an Offer for a service already started. If an Offer is created on the Site solely to claim insurance after an incident, both parties may be required to compensate the Company.

6.2. Carpooling
To publish a carpooling Pwiic, you must:

Hold a valid driving license
Offer trips in a vehicle you own or are authorized to use
Use a vehicle in perfect condition and insured
The Company reserves the right to delete profiles that do not comply with carpooling legislation.

6.3. Evaluation System
Members can leave a review after interacting through a service or reservation. Reviews are based on criteria such as the provider’s quality (communication, timeliness) or the requester’s reliability (commitment, behavior). These reviews influence the overall profile score and are visible to other members. Automatic reviews may be generated, particularly in case of unjustified cancellations or failure to respond to a member.
Reviews are moderated before being published and may be flagged if deemed abusive or non-compliant with the CGU. Only reviews from services carried out and paid for through the platform are accepted.

7. PRICING OF THE SERVICE AND PAYMENTS BETWEEN MEMBERS

7.1 Pricing of the Company’s Service
Access to, registration on the Site, and the search, consultation, and publication of Pwiics are free. Additional services (such as visibility boosts, etc.) require Pwiic credits or coins.

7.1.1 Pwiic Protection Fees
When a Member makes an offer or reserves a service, Pwiic protection fees are applied, ranging from 5% to 15%, with a minimum of 2 euros. These fees cover, among other things, transaction management, secure payment guarantees, and dispute moderation. No protection fees are applied for premium providers.
Pwiic protection fees are not refundable. In the event of a provision refund, these fees are used to cover the following costs:

Payment and refund processing fees through our platform.
Moderation and case follow-up fees in disputes.
Pwiic team efforts to ensure smooth service operation.
These fees are non-refundable because they compensate for the efforts required to facilitate the connection, platform development, dispute management, secure transactions, and payments, as well as provider insurance payments. Thus, even in the event of a provision refund, the Pwiic protection fees continue to cover the services performed by our team to maintain efficient and secure services.

7.1.2 Premium Provider Subscriptions
Service Providers can subscribe to a premium plan, which allows service requesters not to pay protection fees on their offers. Other benefits may also be offered as part of this subscription.

7.1.3 Credits (or Pwiic Coins)
Members can earn credits (or Pwiic Coins) to boost the visibility of their profile or Pwiic, including through the "boost" option. These credits can be obtained for free during registration or through certain actions on the platform or purchased online. The exchange or sale of credits between Members is strictly prohibited.

7.1.4 Right of Withdrawal
A 14-day right of withdrawal is offered for any unused credit purchases. However, once a subscription has been used (for example, if an offer has been made), the right of withdrawal no longer applies. Once credits or subscriptions are used, they are non-refundable and non-transferable.

7.2 Payment Operations between Members
Transactions are handled through the provision system. Upon selecting a provider, a provision is paid by the requester and blocked on Pwiic until the requester decides to release it. Once released, this provision is available for withdrawal by the provider via their Pwiic wallet.

7.2.1 Provider Pricing
Service Providers freely set their rates. However, to avoid abuse, Pwiic may set minimum and maximum prices per service type. Offers must be updated before the service begins. If the offer modification exceeds 20% of the initial amount, a new provision must be immediately paid with the associated protection fees, otherwise, the service will not be covered by Pwiic protection services.

7.2.2 Payment Methods
All monetary transactions between members must be completed online via Pwiic’s secure payment system (managed by Stripe). Payments made outside the platform, whether in cash or by direct transfer, are strictly prohibited. Failure to comply with this rule may result in the suspension or deletion of the member profile, as well as additional fees and sanctions.

7.2.3 Taxes and Legislation
The amount withdrawable by the provider depends on the legislation in force in their country. For example, in Belgium, a 10.7% withholding tax applies to individuals in accordance with the collaborative economy legislation. This taxation allows providers not to have to pay additional taxes at the end of the year. Bank fees related to withdrawals are borne by the provider, but Pwiic allows withdrawals to be grouped to minimize these fees.
In compliance with applicable legislation, including the DAC7 directive, providers' income may be transmitted to the tax authorities. Therefore, during the first withdrawal, it is mandatory to provide complete information to verify the provider's identity.

For more information on collaborative economy legislation and the DAC7 directive, please consult our FAQ articles:

8. MEMBER OBLIGATIONS

To use the Service, each Member must have access to the Internet, the costs of which are the Member's responsibility. Users wishing to benefit from the Service must create a Member Profile on the Pwiic.com site and provide accurate personal information.

8.1 Eligibility Criteria for Member Registration
Registration on the site is free and requires the creation of a Member Profile. The use of the site is strictly reserved for legal entities or individuals aged 18 or older. Any registration by a minor is strictly prohibited. By accessing, using, or registering on the site, you declare and guarantee that you are 18 years or older.

When creating your Member Profile, you agree to provide accurate, up-to-date, and truthful personal information. This information must include, but is not limited to: your real identity, valid contact details, and details of your skills if you are a provider. The company reserves the right to verify this information and request supporting documents if necessary. Failure to meet the verification criteria may result in the suspension or deletion of the Member Profile.

The company may use third-party services like Stripe Identity to verify the identity of Providers, and any payment to a provider may be blocked if their identity requires revalidation.

The Member must not create fake profiles, impersonate another person, or create multiple accounts. Only one account per Member is allowed, and this account must comply with the terms of use.

8.2 Member Commitments
As a Member, you agree to:

Use the platform in accordance with applicable laws and regulations, particularly regarding taxation and social security.
Provide accurate information during registration and keep it updated regularly.
Comply with Pwiic's payment procedures, using only the payment tools provided on the platform.
Not conduct financial transactions outside of Pwiic, under penalty of sanctions.
Release the provision only after the service has been provided, or when you are certain the service is well underway.

Service Providers commit to delivering quality services within the agreed timeframes with Requesters. If a service must be canceled or modified, the Provider must immediately inform the Requester.

8.3 Verification and Compliance by the Company
The company reserves the right to implement verification systems for the information provided by Members, including the submission of a phone number or identity verification document. This verification process is designed to enhance transparency, trust, and prevent fraud.

Any mention on the site of "verified" information or similar statements only means that the Member has passed a verification procedure in place on the site and does not imply a guarantee from the Company regarding the validity of the verified information.

8.4 Prohibited Practices
Members agree not to post or communicate information that violates the law, such as:

Illegal, defamatory, discriminatory, or privacy-infringing content.
Advertising content outside of designated spaces.
Advertising in favor of the Company’s competitors.
Attempts to mislead other Members by impersonating others.

Members must refrain from any actions likely to disrupt the operation of the platform or impede access to it. The use of robots or other automated systems to collect data is prohibited.

8.5 Responsibility of Service Providers
Service Providers are responsible for the quality of the services they provide and must possess the necessary skills for the services they offer. They must comply with the tax laws of their country concerning income declaration. The Provider is required to update the offer before the service begins if necessary. Any variation of more than 20% from the initial amount must be accompanied by the payment of a new provision and the associated Pwiic protection fees, otherwise, the service will no longer be covered, and the provider will not be insured.

8.6 Sanctions
In the event of a breach of these obligations or applicable laws, the Company reserves the right to suspend or delete the relevant Member Profile without notice or compensation. The company also reserves the right to seek damages for any breach of the CGU or payments made outside the platform.

In the event of non-compliance with these terms, no refunds will be issued for credits remaining in the Member’s account, ongoing subscriptions, blocked provisions, or amounts available in the provider’s virtual wallet. Furthermore, any infraction may result in legal action if necessary.

9. COMPANY OBLIGATIONS

9.1 Responsibility and Obligation of Means
Pwiic is committed to providing an intermediary service by connecting requesters with service providers. However, the Company only assumes an obligation of means and not of result. It is not responsible for the quality or performance of the services provided by the providers.

Mediation in case of dispute:
Pwiic acts as a mediator only if the provision has been paid before the start of the service and if proof of this payment is available (e.g., dated photos before the start of the service) and if the full amount has been paid on the site. If the provision has not been paid before the start of the service, Pwiic will not be able to act as a mediator.

9.2 Limits of the Company’s Liability
The Company’s liability is limited to the following aspects:

Quality of services and payments: The Company does not directly intervene in the performance of services and does not guarantee the quality of the services provided or the providers’ competencies. It also does not ensure that the requester will pay for the service. The Company’s liability cannot be engaged for payment defaults, poor performance of services, or disputes related to the non-release of a provision.
Reservation cancellations and refunds: The requester can cancel a booking or request a full or partial refund of the provision. If the provider agrees, only the provision will be refunded, as Pwiic protection fees are non-refundable. If the provider does not respond within 3 days, the service may be automatically canceled and the provision refunded. Similarly, the provider can request the cancellation of the service and propose a full or partial refund of the provision, which the requester can accept or refuse. If no action is taken, the service will be automatically canceled and the provision refunded. The company cannot be held responsible for the lack of response from either party.
Mediation in case of dispute: The Company can act as a mediator only if the provision and Pwiic protection fees have been paid before the start of the service and if the requester can prove that the service has not started before the payment. If these conditions are not met, the Company will not be able to fulfill its role as a mediator.
Activation of AXA insurance: AXA insurance can only be activated if a dispute has been opened within 7 days of the service and if the provision has not been released. The provision may be used to cover the €300 deductible in the event of a dispute. If the provision is insufficient, the provider will have to pay the difference. If these conditions are not met, the Company cannot intervene as a mediator or enable the activation of insurance.
Failure to update offers: Any modification of more than 20% of an offer after the start of the service requires the payment of a new provision and the associated Pwiic protection fees. If this update is not made, the service will not be covered by insurance, and the Company cannot intervene in case of a dispute.
Service availability: Although the Company does its best to ensure the platform’s availability, it cannot be held responsible for interruptions caused by maintenance operations or technical issues. The Company’s liability is limited to decisions made during moderation, such as content removal or account suspension.

9.3 Privacy Policy and Data Protection
The Company is committed to protecting the personal data of its members. Privacy management tools allow members to control which information is visible to other users. For more information, please refer to the Privacy Charter.

10. AXA INSURANCE FOR SERVICE PROVIDERS

The AXA insurance provided via Pwiic is intended for service providers and covers material and bodily damages that may occur during certain services performed by them. It is not an insurance that covers satisfaction or poor-quality work but rather covers specific damages. For more details on the services covered by this insurance, you can view the full description here: [Link to AXA Insurance].

Conditions for activating AXA Insurance:

Insurance can only be activated if the Pwiic protection fees and the provision have been paid before the start of the service.
The requester may ask the provider to activate the insurance if a dispute has been opened within 7 days after the service has been completed and if the provision has not yet been released. The provision may be used to cover the €300 deductible in case of a dispute between the parties. If the provision amount is less than the deductible, the provider will be required to pay the balance if their responsibility is established.
It is the provider who opens an insurance claim in the event of material or bodily harm, should a dispute be opened by the requester.
It is not Pwiic that automatically initiates the insurance process. The provider must accept their responsibility for the claim to be opened. If the provider refuses to accept responsibility, the requester will have to go through their own insurer, who can then file a claim against the provider.
You can find more information on the claims process here: [Link to the Insurance FAQ].

Proofs required:
To activate the insurance and prove that the service is covered, evidence (such as dated photos before the start of the service) may be required. Without this proof, Pwiic cannot intervene as a moderator.

Provider’s Responsibility:
The provider remains responsible for opening the insurance claim and providing the necessary documents for the activation of the insurance. Pwiic cannot compel a provider to open an insurance claim in case of a dispute.

11. ACCOUNT SUSPENSION AND TERMINATION

The Company reserves the right to suspend or terminate a Member Profile in the following cases:

If the Member creates multiple accounts or impersonates another user.
If the Member violates these Terms of Use (CGU) or applicable laws.
If the Service Provider accumulates unjustified cancellations, repeated disputes, or consistently refuses to accept responsibility for damages.

In case of suspension, any ongoing subscriptions and credits will not be refunded. If a profile is suspended due to violation of the CGU, access to payments and the Member's virtual wallet may also be blocked.

12. CONTRACT DURATION

The contract takes effect upon your registration for the Service and is concluded for an indefinite period. As a Member, you have the right to terminate your contractual relationship with the Company at any time, without cost and without providing a specific reason.

To delete your Member Profile and terminate the contract, you have two options:

You can go to your Member Profile on the platform and click on “Delete my account.”
If you need assistance with this process, you can also send a request via a support ticket by contacting the Pwiic team.

However, deleting your account does not automatically eliminate ongoing obligations or commitments, particularly with respect to services already initiated or disputes still in process. Pwiic reserves the right to retain certain data for a limited period, in accordance with current regulations, especially concerning data protection and compliance with legal obligations.

13. PRIVACY POLICY

The Company respects the privacy of its Members’ personal data and is committed to protecting it in accordance with applicable laws. Members have access to privacy settings that allow them to control which personal information is visible.

For more details on personal data management, please refer to our Privacy Policy available on the Site.

14. INTELLECTUAL PROPERTY

All elements of the Pwiic.com site, including trademarks, logos, and domain names, are protected by current intellectual property laws. No part of the Site may be copied, modified, republished, or distributed without the prior authorization of the Company.

15. FORCE MAJEURE

In the event of force majeure (events beyond the parties' control such as natural disasters, epidemics, strikes, etc.), the obligations of the parties are suspended. If the situation persists for more than one month, the contract between the parties may be legally terminated.

16. POLICIES

The following policies are an integral part of these Terms of Use:

17. WARRANTIES AND LIMITATION OF LIABILITY

17.1 General operation of the Service
The Company implements all reasonable means to ensure the availability of the Site 7 days a week, 24 hours a day. However, the Company does not guarantee that access will always be uninterrupted or error-free. Temporary interruptions may occur due to technical issues, maintenance, or other external reasons. The Company is not responsible for the consequences of these interruptions for users or third parties.

17.2 Modification or suspension of the service
The Company reserves the right, at any time and for any reason, to modify or temporarily or permanently interrupt access to all or part of the Site, without prior obligation to inform users. The Company declines all liability for any direct or indirect damage related to these interruptions, modifications, or terminations.

17.3 Limited liability
The Company is not responsible for the following damages:

Loss of profits, business interruption, data loss, or any other material or immaterial damage resulting from the use or inability to use the Service.
Content published or transmitted by users via the Site, with each member being solely responsible for the data they transmit.
Any damage caused by hacking or intrusion on the Site, whether in whole or in part.

17.4 Hyperlinks and third-party content
The Site may contain links to external websites or content. The Company has no control over these sites and declines any responsibility for their content. Users access these sites at their own risk, and the Company is not responsible for the accuracy or completeness of the information published on these external platforms.

17.5 Viruses
Although all data placed on the Site is regularly checked to detect known viruses, the Company cannot guarantee the complete absence of viruses due to the inherent risks of using the Internet. The Company cannot be held responsible for any damage caused by computer viruses or other malicious files.

18. APPLICABLE LAW, LANGUAGE OF THE CONTRACT, AND DISPUTE RESOLUTION

18.1 Applicable Law
These Terms of Use are governed by Belgian law.

18.2 Language of the Contract
The official language of this contract is French. Any translation or use of another language is provided for information purposes only. In case of interpretation difficulties, only the French text will be considered authoritative.

18.3 Amicable Dispute Resolution
In the event of a dispute regarding the application, interpretation, or existence of these Terms of Use, the Company and Members agree to seek an amicable solution. An attempt at amicable settlement must be made within one month from the occurrence of the dispute. Members may also access alternative dispute resolution procedures via the European platform: http://www.cecbelgique.be.

18.4 Competent Jurisdiction
If no amicable agreement is reached at the end of the one-month period, any dispute will be submitted to the exclusive jurisdiction of the courts of Brussels (Belgium), which will apply Belgian law.

19. GENERAL PROVISIONS

If any provision of these Terms of Use is found to be illegal or unenforceable, this will not affect the validity of the other provisions, which will remain in effect.

20. BINDING NATURE OF THE TERMS OF USE

Registration on the Site and use of the Service offered by the Company are subject to the acceptance and compliance with these Terms of Use. By accessing the Site and using the Service, you enter into a binding contract with the Company. You also agree to our Charters, including the Privacy Charter, which governs the management of your personal data, the Code of Conduct Charter, which describes good practices for using the Service, and the Cookie Policy. These documents constitute the entire agreement between the Member and the Company, to the exclusion of any other communication or proposal.

By creating a Member Profile, you confirm your acceptance of these documents. We recommend that you save or print them for reference.

We reserve the right to modify, add, or remove any part of these Terms of Use and Charters. You will be informed of these changes primarily through these documents. We recommend regularly checking these documents to stay informed of any updates. In case of significant changes, or when required by law, we will seek your acceptance again. Any continued use of the Site after modifications to the Terms of Use or Charters will imply acceptance of the changes made. If you do not agree to these conditions, you may not use the Site or the Service.

Last updated on 06/01/2025

Previous versions of the Terms of Use:

Joined file

gt_2019_en_.pdf old_cgu_en.pdf